Customer Service

Customer Service Contact

Phone: 323-252-5418


Mailing Address For Buyers

Karla Lopez at the number or email listed above.

Customer Service Information:

·      Shipping and Handling

·      Domestic Shipping

·      Express Shipping

·      Sales Tax

·      Mistake on an Order Confirmation

·      Lost Packages

·      Privacy


Shipping & Handling:

The jewelry is custom made-to-order we therefore request your patience the chains may take up six weeks to be produced and shipped. An email confirmation will be sent when we have shipped your order, however items generally take four to five days to ship if we have the materials in-stock. You may email us at to request a time-quote prior to or after your purchase.

Domestic Shipping:

A standard $10 shipping and handling fee will apply to single item purchases, shipping may increase incrementally with quantity of units and weight ordered. All deliveries within the US and Canada will be shipped via FEDEX. FEDEX Ground deliveries take approximately five business days to arrive.

International Shipping:

International orders are shipped with Fed Ex or DHL, no secondary/additional charge for the delivery standard shipping and handling fee of $45-65 for single item purchases will apply. Orders may be subject to duties, taxes or customs clearance which are the responsibility of the customer/receiver.

Express Shipping:

You may request express shipping, please email us prior to placing your order to request a rush on the made-to-order item.  We will send you a quote for the additional cost and before x-factory we require a confirmation email in order to approve the additional charge. The cost of shipping one to two items international is approximately $75 - $150 USD. Orders may be subject to duties, taxes or customs clearance which are the responsibility of the customer/receiver.

Exchange Policy:

We accept items for exchange of equal or greater value. We do not accept returns, all jewelry is custom made-to-order and therefore not returnable. Exchanges must be received to us within 10 days of clients receipt of purchase. Items for exchange must be marked on the outside of the package -EXCHANGE- with a written note on the original receipt stating the requested exchange item of equal or greater value.

Sales Tax:

Sales tax of 9.25% will apply to all orders shipped to addresses within the state of California.

Mistakes on an order confirmation:

If the address was entered incorrectly or the wrong item was ordered, please contact us immediately to inform us of any incorrect information seen on the confirmation receipt. Email at Karlita Designs is not responsible for incorrectly placed orders, if the order has already been shipped, we will gladly exchange this item following the standard exchange policy.

Lost packages:

In the instance that you feel a package has been lost please first contact us for the tracking number in case it was not provided in an email upon confirmation of the outbound shipment.


Karlita Designs assures the privacy of our customers. Any information disclosed is confidential and will not be distributed.

Lost Packages:

Karlita Designs is not responsible for packages lost in the mail, please remember to track your package when shipping it to us.

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